PRIVACY POLICY

At Millscape Plants, we’re committed to protecting and respecting your privacy.

Your personal information must be kept confidential and secure. The privacy notice below details our commitment to keeping customers’ details and information safe (following the Data Protection Act 1998).

Millscape Plants operates this website. Our postal address is:  

34.Orchard Crescent   /  Edgware    London  /   HA8 9PW                                                                                        

We can be reached via email at sales@millscapeplants.co.uk or by telephone at 0208 906 4797

HOW DO WE COLLECT INFORMATION FROM YOU, AND WHAT DATA DO WE COLLECT?

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.

Children are not offered products or are actively collected data. If we become aware that an individual under 18 has provided us with personal information, we will delete such information. Suppose you believe that we have received information relating to persons under 18, please get in touch with us at sales@millscapeplants.co.uk.

When you purchase, subscribe to our marketing messages, or become a registered user, we collect your data, such as your name, mailing address, e-mail address, telephone number, username, and password (identity and contact data).

When this type of personal data is collected, you will know by filling out a form or providing the data another way, such as via email or messages about your order.

We collect usage data relating to the products you purchased and how you use and navigate the website. You might also be asked to fill out surveys and give feedback that we use for research purposes, although you do not have to respond to them.

We may randomly monitor and record your calls for training and quality control purposes. We will play a prompt alerting you to this before we start the recording if we do so. Such as recordings help us ensure that we provide you with the highest level of service and maintain quality standards. The legal basis here is our legitimate interest in providing quality service.

HOW AND WHY, WE USE YOUR PERSONAL DATA?

According to the Data Protection Legislation, we are only permitted to use your data if we have a proper reason for doing so, for example, consent, disclosure, the performance of a contract, or legal obligation.

1.      Consent:

We suppose you give us personal information to ask a question, process a transaction, verify your credit card, place an order, arrange for shipping, or return an item. In that case, we infer that you agree to our collecting and using that information for that specific purpose only.

We will ask you directly for your express consent if we want to use your personal information for a secondary reason, such as marketing.

You may withdraw your consent for us to contact you or continue to store your information at any time by contacting us at sales@millscapeplants.co.uk or by writing to us at the above address.

2.      Disclosure:

We may disclose your personal information if we are legally required to do so or if you violate our terms of service.

3.      Performance of a contract.

We’ll use your data if necessary to perform a contract with you or an agreement that we are about to enter with you, such as:

·         Creating an account for you; sending you a welcome email; communicating with you.

·         Deliver orders to you; provide our services.

·         Answering your questions and notifying you of any changes to our services.

·         Provide you with customer services.

·         Facilitating payments, us

·         Corresponding with business users of our service or suppliers to our business and managing that relationship.

4.       Legal obligation.

Sometimes we are required by law to use your data, such as when:

• notify you about changes to this privacy policy or terms of use.
• respond to a complaint made by you; and
• are obliged by a court of law or the police (or other authority).

THIRD PARTY SERVICES

Delivery:

When you place an order, we will usually pass your email address and phone number to the courier firm who will deliver it to enable them to contact you about the delivery or send you tracking information. Occasionally, they may take a photo of your property to show where the parcel was left when delivering It. They will not use this information for anything else or share it outside their company network unless the law requires it.

Payment:

All third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to provide the services they provide to us. The third-party service providers we use, such as payment gateways and other payment processing companies, have their privacy policies concerning the information we must provide to them for your purchase-related transactions. It will help if you read the privacy policies of these providers to understand how these providers will handle your personal information. Certain providers may be in or have facilities in a different jurisdiction than you or us. So, suppose you elect to proceed with a transaction that involves the services of a third-party service provider. In that case, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities operates.

SECURITY:

We do not store any credit card information.

CHANGES TO THIS PRIVACY POLICY:

We may change this Privacy Notice from time to time (for example, if the law changes). We recommend that you check this page regularly to keep up to date. If we make any material changes to how we process and use your data, we will contact you to let you know about the change.