PRIVACY POLICY
At Millscape
Plants, we’re committed to protecting and respecting your privacy.
Your personal information must be kept confidential and secure. The
privacy notice below details our commitment to keeping customers’ details and
information safe (following the Data Protection Act 1998).
Millscape Plants operates this website. Our postal address
is:
34.Orchard Crescent / Edgware London / HA8 9PW
We can be reached via email at sales@millscapeplants.co.uk or by
telephone at 0208 906 4797
HOW DO WE COLLECT INFORMATION FROM YOU, AND WHAT DATA DO WE
COLLECT?
We collect
data to operate effectively and provide you with the best experience on our
website. You provide some of this data directly, such as when you make a
purchase or register to receive our email newsletters. We get some of it by
recording how you interact with our website by, for example, using technologies
like cookies.
Children are not offered products or are actively collected data. If
we become aware that an individual under 18 has provided us with personal
information, we will delete such information. Suppose you believe that we have
received information relating to persons under 18, please get in touch with us
at sales@millscapeplants.co.uk.
When you
purchase, subscribe to our marketing messages, or become a registered user, we
collect your data, such as your name, mailing address, e-mail address,
telephone number, username, and password (identity
and contact data).
When this
type of personal data is collected, you will know by filling out a form or
providing the data another way, such as via email or messages about your order.
We
collect usage data relating to
the products you purchased and how you use and navigate the website. You might
also be asked to fill out surveys and give feedback that we use for research
purposes, although you do not have to respond to them.
We may randomly monitor and record your calls for training and quality
control purposes. We will play a prompt alerting you to this before we start
the recording if we do so. Such as recordings help us ensure that we provide
you with the highest level of service and maintain quality standards. The legal
basis here is our legitimate interest in providing quality service.
HOW AND WHY, WE USE YOUR PERSONAL DATA?
According to the Data Protection Legislation, we are only permitted to
use your data if we have a proper reason for doing so, for example, consent,
disclosure, the performance of a contract, or legal obligation.
1.
Consent:
We suppose you give us personal information to ask a question, process
a transaction, verify your credit card, place an order, arrange for shipping,
or return an item. In that case, we infer that you agree to our collecting and
using that information for that specific purpose only.
We will ask you directly for your express consent if we want to use
your personal information for a secondary reason, such as marketing.
You may withdraw your consent for us to contact you or continue to
store your information at any time by contacting us at
sales@millscapeplants.co.uk or by writing to us at the above address.
2.
Disclosure:
We may disclose your personal information if we are legally required to
do so or if you violate our terms of service.
3.
Performance of a contract.
We’ll use your data if necessary to perform a contract with you or an
agreement that we are about to enter with you, such as:
·
Creating an account for you; sending you a
welcome email; communicating with you.
·
Deliver orders to you; provide our services.
·
Answering your questions and notifying you of any
changes to our services.
·
Provide you with customer services.
·
Facilitating payments, us
·
Corresponding with business users of our service
or suppliers to our business and managing that relationship.
4. Legal obligation.
Sometimes we are
required by law to use your data, such as when:
- notify
you about changes to this privacy policy or terms of use.
- respond
to a complaint made by you; and
- are
obliged by a court of law or the police (or other authority).
THIRD PARTY SERVICES
Delivery:
When you place an order, we will usually pass your email address and
phone number to the courier firm who will deliver it to enable them to contact
you about the delivery or send you tracking information. Occasionally, they may
take a photo of your property to show where the parcel was left when delivering
It. They will not use this information for anything else or share it outside
their company network unless the law requires it.
Payment:
All third-party providers we use will only collect, use, and disclose
your information to the extent necessary to allow them to provide the services
they provide to us. The third-party service providers we use, such as payment
gateways and other payment processing companies, have their privacy policies
concerning the information we must provide to them for your purchase-related
transactions. It will help if you read the privacy policies of these providers
to understand how these providers will handle your personal information.
Certain providers may be in or have facilities in a different jurisdiction than
you or us. So, suppose you elect to proceed with a transaction that involves
the services of a third-party service provider. In that case, your information
may become subject to the laws of the jurisdiction(s) in which that service
provider or its facilities operates.
SECURITY:
We do not store any credit card information.
CHANGES TO THIS PRIVACY POLICY:
We may change this Privacy Notice from time to time (for example, if
the law changes). We recommend that you check this page regularly to keep up to
date. If we make any material changes to how we process and use your data, we
will contact you to let you know about the change.